Is this Queenstown hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Queenstown hotel?

Check-in time for Queenstown hotel starts counting from 2:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Queenstown hotel have a swimming pool?

No, this Queenstown hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Queenstown hotel?

Best-rates for the Queenstown hotel starts from $421 per night with includes Guest Services, Breakfast, Air Conditioner, Bedding/Linens, Toiletries, Accessibility, Entertainment, Kitchen, Skiing, Spa, Restaurant, Bar, Laundry, Parking, Security/Safety, Business Services, Wellness Facilities, Child Friendly, Hot Tub, Internet, TV, Wheelchair Accessible, Balcony/Terrace with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Queenstown hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel Good or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Queenstown hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Queenstown hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Queenstown hotel?

Based on the information reported by the owner or manager, the Queenstown hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Queenstown hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Sofitel Queenstown Hotel & Spa | Hotel in Queenstown

9.4 (723 Reviews) | 1 Bathroom

Queenstown Hotel | Sofitel Queenstown Hotel & Spa

Hotel in Queenstown

Luxury hotel with 2 restaurants and a full-service spa
2 restaurants, a full-service spa, and a 24-hour fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite.
Housekeeping is available on request.
Sofitel Queenstown Hotel & Spa offers 82 accommodations with DVD players and minibars. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature down comforters. A pillow menu is available. 32-inch LCD televisions come with satellite channels and pay movies. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include espresso makers and safes. In-room massages, hypo-allergenic bedding, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Wheelchair Accessible

Balcony/Terrace

Accessibility

Security/Safety

Business Services

Bedding/Linens

Skiing

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Breakfast

Child Friendly

Hot Tub

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Rainfall showerhead

Separate bathtub and shower

Hair dryer

Private bathroom

Jetted bathtub

Designer toiletries

Towels

Bathrobes

Bedroom

Blackout drapes/curtains

Pillow menu

Air conditioning (climate-controlled)

Rollaway/extra beds (surcharge)

Free cribs/infant beds

Down comforter

Hypo-allergenic bedding

Bed sheets

Recycling

Safe

In-room massage

Separate sitting area

Turndown service

Connecting rooms available

Desk

Water-efficient showers only

Iron/ironing board

Eco-friendly cleaning products provided

LED light bulbs

Bulk dispenser for toiletries

Slippers

Phone

Free newspapers

Breakfast

Cooked-to-order breakfast available for a fee daily 6:30 AM–10:30 AM: NZD 45 per person

24-hour room service

2 restaurants and 1 coffee shop/cafe

Coffee/tea in common area(s)

1 bar

Minibar

Espresso maker

Parking

Height restrictions apply for onsite parking

Valet parking on site (NZD 50 per day; includes in/out privileges)

Ski shuttle nearby

Limo/town car service

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair accessible (may have limitations)

Elevator

Activities

Beach access

Mountain biking

Parasailing

Sledding

Water skiing

Ecotours

Ski area

Winery tours

Casino

Snow tubing

Health/beauty spa

Ice skating

Ski equipment rentals

Skydiving

Snowboarding

Hiking/biking trails

Fitness center (discounted access)

Skiing lessons

Golfing

Free bicycle rentals

Downhill skiing

Golf lessons

Rafting

Snowshoeing

Sailing

Windsurfing

Kayaking

Skiing

Cross-country skiing

Steam room

24-hour fitness center

Sauna

Full-service spa

Bicycle rentals

Entertainment

DVD player

Pay movies

32-inch LCD TV

Satellite channels

General

24-hour business center

Conference space (3003 square feet)

Meeting rooms

Free newspapers in lobby

Front-desk safe

Elevator

Banquet hall

French

English

Reusable tableware only

No plastic drinking straws

Biodegradable drinking straws

Locally-owned & organized tours & activities

Vegan dining options

Biodegradable coffee stirrers

At least 80% of food locally-sourced

Double-glazed windows

Local artist showcase

Smoke-free property

No plastic water bottles

No plastic coffee stirrers

Vegetarian dining options

No plastic soda bottles

Comprehensive recycling policy

At least 80% organic food

At least 80% lighting from LEDs

Reusable cups only

Local culture & ecosystem education

Guest Services

Snack bar/deli

Rollaway/extra beds (surcharge)

DVD player

Free cribs/infant beds

Laundry facilities

Luggage storage

Multilingual staff

Concierge services

Hair salon

Porter/bellhop

Ski storage

Daily housekeeping

Dry cleaning service

Snow sports gear

Change of bedsheets (on request)

Wedding services

Tour/ticket assistance

Change of towels (on request)

Laundry facilities

24-hour front desk

Turndown service

Internet

Available in some public areas: Free WiFi

Available in all rooms: Free WiFi and wired Internet

Outdoors

Balcony

Spa

5 treatment rooms

Manicures and pedicures

Steam room

Body wraps

Facials

Spa open daily

Body treatments

Body scrubs

Massage - sports

Couples treatment room(s)

Massage - hot stone

Massage/treatment rooms

Turkish bath/hammam

Hot tub

Massage - Swedish

Massage - deep-tissue

Policies

Check-in

Check-in time starts at 2 pm

Check-out

Check-out before 11 am contactless check-out available

Child Policy

Children are welcome. rollaway/extra beds are available for nzd 95.0 per night. free cribs (infant beds)!

Payment Policy

Fee for cooked-to-order breakfast: approximately nzd 45 per person valet parking fee: nzd 50 per day (in/out privileges) rollaway bed fee: nzd 95.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Pets not allowed (service animals are welcome, and are exempt from fees)

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a smoke detector and window guards special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property affirms that it follows the cleaning and disinfection practices of allsafe (accor hotels) this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Tifini

Oct 30, 2025 07:20:19 AM

Review Score: 10

Summary: Very friendly staff. Spacious room. Very clean. Wonderful location.

See All Reviews

Room Arrangement

Room Info	Facilities
Suite, 1 King Bed, Patio, Lake View (Opera) Room Size: m² 1 King Bed	General Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Superior Double Room, 2 Double Beds, Balcony Room Size: 441 square feet m² 2 Double Beds	General Number of living rooms 0, Number of bedrooms - 0, Mountain view, Wheelchair accessible, Extra bed count 1, Square feet - 441, Balcony or patio, Ping - 12.39, Square meters - 41, Club level room, Balcony, Bed count minimum 2, Bed count maximum 2
Suite, 1 King Bed (Prestige) Room Size: m² 1 King Bed	General Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Junior Suite, 1 King Bed, Balcony Room Size: 667 square feet m² 1 King Bed	General Square feet - 667, Ping - 19, Number of living rooms 0, Balcony or patio, Square meters - 62, Number of bedrooms - 1, Balcony, Mountain view, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Superior Double Room, 1 King Bed, Balcony Room Size: 441 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Ping - 12, Mountain view, Wheelchair accessible, Extra bed count 1, Square feet - 441, Balcony or patio, Square meters - 41, Club level room, Balcony, Bed count minimum 1, Bed count maximum 1
Luxury Room, 1 King Bed, Balcony, Mountain View Room Size: 441 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Mountain view, Wheelchair accessible, Extra bed count 1, Square feet - 441, Balcony or patio, Ping - 12.39, Square meters - 41, iPod docking station, Club level room, Balcony, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1
Penthouse, 1 King Bed, Patio, Lake View Room Size: m² 1 King Bed	General Bed count minimum 1, Extra bed count 1, Bed count maximum 1